Frequently Asked Questions

Tickets

Q: How can I access my tickets on the Admirals app?
Accessing your tickets on your mobile device is simple! Download the Admirals app, create a login and you’ll find your tickets there. Watch this tutorial for help or read these instructions.

Q: Do infants or toddlers require a ticket?
Children age 2 and younger do not need a ticket if they will sit on an adult’s lap. A ticket is required if you would like the child to have their own seat.

Game Day Information

Q: What time do the doors open on game day?
Doors generally open one hour before game time.

Q: Is there a private location for nursing mothers?
Yes, there is a private location near the Modern Woodmen Family Village outside of section 208. Please ask a member of our Guest Services team for directions if you need to use this space.

Q: Can the Admirals accommodate a guest who needs a quiet or sensory-friendly space?
The Admirals have partnered with All My Friends to provide sensory bags to fans in need. These bags are available at Admirals Fan Services outside Section 230. A quiet space can also be arranged if necessary. Please contact a member of Guest Services for assistance.

Q: Who can I contact if I have an issue at the arena during a game?
If you have a problem on game night, please text 414-322-4195 with a description of the issue and your location. Someone from Guest Services will assist you promptly.

Q: How long does a game last?
A typical Admirals home game lasts approximately 2½ hours, although games can range from two to three hours.

Q: Where is the Will Call window?
Will Call is located at Window 2 of the main box office inside the Kilbourn Avenue lobby of the UW-Milwaukee Panther Arena.

Q: Is transportation available for large groups?
Yes! If you’re looking for an easy way to travel with a group in Milwaukee, we’ve partnered with CharterUP to help get your group to and from the Admirals game safely.

Other transportation options include GOGO Charters, which offers private bus rentals in the Milwaukee area,
and National Charter Bus, which provides group transportation for gatherings of all sizes.

Local bus and shuttle rentals are also available through Milwaukee Charter Bus Company and Milwaukee Charter Bus Rentals.

Q: How can I get help during an Admirals game?
Find the nearest usher in a blue shirt near your section entrance. You can also text 414-322-4195 for seat issues, assistance or to report disruptive behavior. Please include your section, row and seat along with a brief description of the issue. For emergencies, alert arena staff immediately.

Arena Policies

Q: What is your bag policy?
Guests are permitted to bring a clear stadium bag measuring 14″ x 14″ x 6″ or smaller, a gallon-sized clear zip bag, a wristlet measuring 10″ x 6″ x 2″, or a diaper or medical bag. All bags are subject to search. Additional Panther Arena policies can be found here.

Q: Is the arena cashless? Are debit and credit cards accepted?
The UW-Milwaukee Panther Arena is cashless for food and beverage purchases. Credit and debit cards are accepted. Cash is still accepted for Chuck-A-Puck and 50/50 raffle purchases outside Section 228.

Q: Can I bring food or beverages to the game?
No, outside food and beverages are not allowed inside the UW-Milwaukee Panther Arena. Empty water bottles may be brought into the arena and filled inside.

Q: I have a Panther Arena concession gift card. Is there a way to check the balance?
Yes! Visit WCD.LevyRestaurants.com to check your balance.

Entertainment & Promotions

Q: How are contestants selected for intermission contests?
Contestants are selected at random by our game-night staff.

Q: How can I ride on the Zamboni or ship, or participate in the Kwik Trip Human Hockey Puck?
Contact your ticket representative or book a group outing. Learn more here.

Q: Are there restrictions for Zamboni, ship or Human Hockey Puck participants?

• Zamboni riders: Must be at least 8 years old.
• Ship riders: Must be between ages 4 and 12.
• Kwik Trip Human Hockey Puck: Must be at least 18 years old and meet the required mobility guidelines.

Q: How can I get a birthday name displayed on the message board? Order a birthday announcement here for $25. Orders must be received at least two business days before the game.

For a more detailed message, you can purchase a Special Scoreboard Message for $100 here.

Admirals Merchandise

Q: How can I shop for Admirals merchandise when I’m not at a game?
The Arena Team Store is only open during Admirals games and events, and fans must have a ticket to enter the arena.

Admirals merchandise is also available Monday through Friday from 9 AM to 5 PM at the Admirals office, located at 510 W. Kilbourn Ave. on the lower level of the Miller High Life Theatre.

You can also shop for Admirals merchandise anytime through our online store here.

Parking & Directions

Q: How do I get to the UW-Milwaukee Panther Arena?
The arena is located at 400 W. Kilbourn Ave. in Milwaukee. View the arena on a map.

Q: Where should I park?
We’ve partnered with Interstate Parking to offer Admirals fans discounted game-day parking. The offer is available at the parking structure next to the Hyatt Regency Milwaukee at 330 W. Wells St.

You can purchase a parking pass here. Enter promo code TWIG at checkout to receive the discount.

General Information

Q: Where is the Admirals office located?
The Admirals office is located at 510 W. Kilbourn Ave. on the lower level of the Miller High Life Theatre.

Q: How can I have Roscoe appear at an event?
Request a Roscoe appearance here.