Frequently Asked Questions


How can I access my tickets on the Admirals app?
Accessing your tickets on your mobile device is simple! Just download the Admirals app, create a login and you’ll find your ticket there.

Watch this tutorial to help you access them.

How do I get to the UW-Milwaukee Panther Arena?
The UW-Milwaukee Panther Arena, the Admirals home rink, is located in downtown Milwaukee at 400 W. Kilbourn Ave.

  • Madison/Points West:
    Take I-94 east to I-43 north; take the first exit, Kilbourn Avenue tunnel (Exit #72-C). Go straight at the first traffic light and the Arena will be one block up on your left hand side.
  • Chicago/Points South:
    Take I-94 west to I-43 north; travel north on I-43 to the McKinley Avenue exit (Exit #73-A) and follow McKinley Avenue to 6th Street. Turn right on 6th Street. Travel 4 blocks south on 4th, turn left at traffic light onto Kilbourn Ave and the arena will be on your left.
  • Green Bay/Points North:
    Take I-43 south to McKinley Avenue exit (Exit #73-A) and turn left onto McKinley to 6th Street. Turn right on 6th Street. Travel 4 blocks south on 6th, turn left at the traffic light onto Kilbourn Ave and the arena will be on your left.
  • Interstate Parking Structure:
    330 W. Wells St.
    Interstate Parking Structure is kitty-corner from the Panther Arena and offers 800 parking spots.  Get single-game parking passes here. Use promo code BARN for the best deal.

Click here for a Google Map of the UW-Milwaukee Panther Arena and the surrounding area.

I’ve got a great idea for a promotion. Where should I send it?
We are always looking for creative, outside-the-box promotional ideas. The best way to get them to us is via email at Keep those ideas coming!

What is your bag policy?
The Admirals follow the bag policies implemented by the Wisconsin Center District and UW Panther Arena. At this time clear bags under 12″x6″x12″ are allowed. One-gallon, clear plastic freezer bags allowed. Medical bags and diaper bags are permitted and will be searched. Non-clear bags under 4″x6″x1″ are also allowed.

What time do the doors open on game day?
The doors generally open one hour prior to game time.

Where is the Will Call Window?

Will call is located on the left side of the Kilbourn lobby of the UWM-Panther Arena.

Is the arena cashless? Are debit/credit cards allowed?The Admirals follow the polices implimented by the WCD and UW Panther Area. For the time being, the Panther Arena is a cashless arena. Credit and debit cards are accepted for food and beverage. No cash allowed. However, cash is accepted for the Chuck-A-Puck and 50/50 raffles during Admirals games. Both can be located at the Fleet Farm Fan Services Area outside of section 228.

I have a gift concession card to use for Panther Arena. Is there a way to check the balance?
Absolutely! Click here and to enter your card number and check the balance:

Can I bring food or beverages to the game?
No, outside food and beverages are not allowed at the UWM Panther Arena.

Do the Admirals supply donations for use at fundraising events?
The Admirals fulfill most donation requests that we receive for non-profit organizations. To submit a donation request please click here.

How can I get a birthday name on the message board?
Birthday names can be booked on the scoreboard by phoning 414.227.0550. Bookings must be received two business days before the requested game.

How are contestants picked for intermission contests?
Depending on the promotion, contestants are chosen at random by our game night staff.

How can I ride on the Zamboni, ship or participate in the Kwik Trip Human Hockey Puck?
These are three of our most popular promotions and can fill up very quickly.  We generally fill these spots with Season Ticket Members and fans from group outings.  If you’re doing a group there is a 10-ticket minimum to ride the Zamboni or ship and a 50-ticket minimum to ride the Kwik Trip Human Hockey Puck.  Book your group here or ask your ticket representative for availability.

How can I audition to sing the national anthem at a game?
You may submit an audio file (.mp3 or .wav preferred) of the American national anthem (Canadian optional), performed a cappella, along with biographical and contact information to Director of Entertainment Heather Wojciechowski at

How long does a game last?
A typical Admirals home game lasts about 2 and ½ hours, however we have had games as quick as two hours or as long as three.

Where is your office located?
While our games are at the UW-Milwaukee Panther Arena, our front office is located at 510 W Kilbourn in the lower level of the Milwaukee Theatre. Our regular hours are M-F 9am – 5pm.

How can I have Roscoe appear at an event?
Roscoe loves to be out and about in the community!

If you would like to book Roscoe for a community appearance please fill out the Roscoe Appearance form here. If you have any questions please feel free to contact Nick Wojciechowski at

My children are 2 and 1 year old. Do they need a ticket?
No, two and under are free as its assumed that they will sit on your lap. If they are extra squirrelly and you want them to have their own seat then they do need a ticket.